EQ (Emotional Intelligence) for Office Professionals 2024

Day 1

08:00-08:30 Registration & Early Morning Tea & Coffee

08:30 Introduction

08:35 Workshop Commences

• What is EQ and Why Does It Matter?
• What Is Emotional Intelligence?
• Origins of the Concept

10:00-10:30 Mid-Morning Break

• The Five Domains of EQ
• The Ability-Based Model
• Characteristics of Emotional Intelligence
• How to Improve Your Emotional Intelligence
• The importance increasing of High EQ in today’s workplace
• Emotional Intelligence, Self-Awareness and Self-Management
• EQ and the Characteristics of a High vs. Low EQ

12:30 - 13:30 Break

• How to be intelligent with your emotions
• Understanding and using the Johari Window for Increased EQ
• Emotional Intelligence and Inter-Personal Relationships
• Comparison of Sympathy with Empathy

16:00 Q & A Session & End of Day 1

Day 2

08:00-08:30 Online Registration & Log In

08:30 Recap of the previous day

• Practical Empathetic Communication
• Managing Anger in Yourself and Others
• How to Calm Down Angry People

10:00-10:30 Mid-Morning Break

• Coping with Confrontation
• The Seven Habits of Highly Effective People®
• Emotionally Intelligent Communication Skills
• What Is Communication
• The Communication Process
• Types of Communication
• Non-Verbal Behaviors for Effective Communication

12:30 - 13:30 Lunch & Networking

• Barriers to Communication
• Active Listening
• Feedback
• Steps to Provide Feedback in Difficult Conversations including Role-Plays

16:00 Wrap & Certificate Hand-out & End of Workshop

Terms and Conditions: Please read carefully.

The following Ts & Cs apply:

• All payments to be made directly to Servigraph 30 cc t/a BizStrat, Payment is required in full, 5 days from date of invoice.
• No seats will be reserved, unless otherwise agreed to by Servigraph 30 cc t/a BizStrat.
• Servigraph 30 cc t/a BizStrat reserves the right to change speakers, program content, date and venue, due to circumstances beyond the control of Servigraph 30 cc t/a BizStrat.
• The signed registration form is a legally binding document.
• The conference / workshop fee includes conference / workshop material, Lunches, and refreshments.
• Servigraph 30 cc t/a BizStrat is not liable for travel and accommodation expenses unless otherwise stated in writing.

Cancellations

• All cancellations will be subject to approval by Servigraph 30 cc t/a BizStrat management.
• All cancellations made 14 working days prior to date of the mentioned event will be subject to a 50% cancellation fee.
• Cancellations made within 7 days or less of date of the mentioned event, will be subject to a 100% cancellation fee.
• There will be no refunds or credit vouchers unless agreed to by BizStrat Management in writing.

Substitutions

• Delegates, or any substitutions, must notify Servigraph 30 cc t/a BizStrat in writing.
• There is no charge for substitutions. Servigraph 30 cc t/a BizStrat will not be held liable for incorrect delegate details on certificates due to late substitutions being made on the day of the conference/ workshop.

Views expressed by speakers and facilitators are not necessarily those of Servigraph 30 cc t/a BizStrat.

Company Information

Company Name:

Address:

Tel:

E-Mail:

Vat Reg No.

Delegate Information

Delegate 1

Name:

Position:

Email:

Delegate 2

Name:

Position:

Email:

Delegate 3

Name:

Position:

Email:

Delegate 4

Name:

Position:

Email:

Delegate 5

Name:

Position:

Email:

Signature

Name:

Position:

Signature:

Date:

This is a legally binding document

Venue Attendance

R7990.00 excl. VAT per Delegate

Register & pay by 20/07/24 & Pay R6990.00 excl. VAT per Delegate Registered

Online Option R6490.00 excl. VAT per Delegate

Payment Information

• Bank Transfer: Servigraph 30 cc t/a BizStrat.
• Bank: First National Bank
• Branch Name: Randburg Commercial Suite
• Account No: 62322454422
• Branch Code: 250655
• Swift Code: FIRNZAJJ

Note: Credit card payments accepted. Contact our Offices for the Processing of Credit Cards.

Submit