OVERVIEW
March 2020 has seen the drastic change in business operations for Organizations globally due to the hard lockdowns that were put into place by most Governments.
Worldwide, Organisations have opted for their Employees to work remotely, and this has in turn impacted on the manner is which Executive Assistants function with regards to their duties.
The agenda will be informational, inspirational, and practical to ensure that delegates go back to their places of work, highly motivated and skilled to make themselves and the Organisation proud to be operating in the New Normal.
In an administrative assistant role, high EQ can be particularly beneficial as it enhances communication, problem-solving, and relationship management. If you find your emotional intelligence is not as developed as you'd like, don't worry. There are steps you can take to improve this critical skill set and become more adept in your role. Administrative professionals often serve as the initial point of contact for clients, colleagues, and management. EQ empowers them to communicate effectively, whether in-person, over the phone, or via email. They can decipher and respond to emotions, defusing tense situations and ensuring seamless interactions.
This 2-day Workshop seeks to empower Delegates with best practices, imparting tips, and techniques to meet the challenges in today’s business environment.
Who Must Attend:
- Exec. PA’s & Secretaries
- Personal Assistants
- Office Managers
- Administrators
- Office Assistants
- Project Co-ordinators
- Support Staff
- Executive Support Officers
- Receptionists
Day 1
08:00-08:30 Registration & Early Morning Tea & Coffee
08:30 Introduction
08:35 Workshop Commences
- Administration, the Economy, and the 4th IR
- • The importance of setting a good example in terms of following the law, policies, and rules in the new distance economy
- • An overall strategy for solving problems with teams and management.
- • Leadership as a core responsibility of EPA’s.
- • Being an Ethical and Principled EPA.
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10:00-10:30 Mid-Morning Break
Intelligent interpersonal skills for Professionals PA’s
- Explains how to identify the needs, wants and expectations of others.
- What to do to improve your ability to communicate and to “read” people.
- How listening helps solve interpersonal problems.
- Understanding when and how to use your influencing skills to effectively support your role.
- Understanding the fundamental difference between personal influence and authority
- Link adult positioning to interpersonal relationships
Time Management: Workload Management & Organising
At the end of this module delegates should be able to:
- Describe organising as a core responsibility of office administrators.
- Know the secrets of being productive and reliable when working remotely and online.
- Describe how to prioritise when they are over-burdened with work.
- List ways of dealing with interruptions
- Describe how saving a few minutes can save time and effort.
- Identify and review the basic systems affecting their roles in their organisation, assessing them for effectiveness and efficiency.
12:30 - 13:30 Break
- Meetings and Minutes made easy.
- Identify the objectives of meetings.
- Taking minutes during virtual online meetings.
- Duties of a Meeting Secretary, the Chairman and other meeting officials.
- The objectives of giving notice of a meeting, writing notices and outline guidelines for distributing notices of meetings.
- Understand the correct format and procedure of minute taking.
- Learn how to effectively take notes using short methods.
- Understand how to formulate abbreviations and speedwriting.
- Learn how to summarise and note only important details down.
- Perform numerous practical exercises in note taking.
- Explain the meaning of core standard meetings terminology.
15:30 Afternoon Tea & Coffie
- Essential Business Communication Skills
- Professional verbal communication
- Understanding how your speaking manner makes a difference.
- Body language in the business world
- Non-verbal communication: Making sure your body language is conveying the message you want when dealing with important people.
16:00 Q & A Session & End of Day 1
Day 2
08:00-08:30 Online Registration & Log In
08:30 Recap of the previous day
10:00-10:30 Mid-Morning Break
- Coping with Confrontation
- The Seven Habits of Highly Effective People®
- Emotionally Intelligent Communication Skills
- What Is Communication
- The Communication Process
- Types of Communication
- Non-Verbal Behaviors for Effective Communication
12:30 - 13:30 Lunch & Networking
- Barriers to Communication
- Active Listening
- Feedback
- Steps to Provide Feedback in Difficult Conversations including Role-Plays
16:00 Wrap & Certificate Hand-out & End of Workshop
Terms and Conditions: Please read carefully.
The following Ts & Cs apply:
- All payments to be made directly to Servigraph 30 cc t/a BizStrat, Payment is required in full, 5 days from date of invoice.
- No seats will be reserved, unless otherwise agreed to by Servigraph 30 cc t/a BizStrat.
- Servigraph 30 cc t/a BizStrat reserves the right to change speakers, program content, date and venue, due to circumstances beyond the control of Servigraph 30 cc t/a BizStrat.
- The signed registration form is a legally binding document.
- The conference / workshop fee includes conference / workshop material, Lunches, and refreshments.
- Servigraph 30 cc t/a BizStrat is not liable for travel and accommodation expenses unless otherwise stated in writing.
Cancellations
- All cancellations will be subject to approval by Servigraph 30 cc t/a BizStrat management.
- All cancellations made 14 working days prior to date of the mentioned event will be subject to a 50% cancellation fee.
- Cancellations made within 7 days or less of date of the mentioned event, will be subject to a 100% cancellation fee.
- There will be no refunds or credit vouchers unless agreed to by BizStrat Management in writing.
Substitutions
- Delegates, or any substitutions, must notify Servigraph 30 cc t/a BizStrat in writing.
- There is no charge for substitutions. Servigraph 30 cc t/a BizStrat will not be held liable for incorrect delegate details on certificates due to late substitutions being made on the day of the conference/ workshop.
Views expressed by speakers and facilitators are not necessarily those of Servigraph 30 cc t/a BizStrat.
