EQ (Emotional Intelligence) for Office Professionals 2024

Emotional Intelligence Image

04 - 05 September 2024

INDABA HOTEL, FOURWAYS, Sandton.
Virtual: MS Teams & ZOOM

For more information please contact our Offices:

Tel: +27 87 802 9998 / +27 87 802 9076

Email: admin@bizstrat.co.za

OVERVIEW

In an increasingly complex professional landscape where technical skills alone are not enough to thrive, possessing high emotional intelligence has become a critical component for administrative success.

Emotional intelligence, often referred to as EQ, is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In an administrative assistant role, high EQ can be particularly beneficial as it enhances communication, problem-solving, and relationship management. If you find your emotional intelligence is not as developed as you'd like, don't worry. There are steps you can take to improve this critical skill set and become more adept in your role.

Administrative professionals often serve as the initial point of contact for clients, colleagues, and management. EQ empowers them to communicate effectively, whether in-person, over the phone, or via email. They can decipher and respond to emotions, defusing tense situations and ensuring seamless interactions.

This 2-day Workshop seeks to empower Delegates with best practices, imparting tips, and techniques to meet the challenges in today’s business environment.

Who Must Attend:

  • Exec. PA’s & Secretaries
  • Personal Assistants
  • Office Managers
  • Administrators
  • Office Assistants
  • Project Co-ordinators
  • Support Staff
  • Executive Support Officers
  • Receptionists
Day 1

08:00-08:30 Registration & Early Morning Tea & Coffee

08:30 Introduction

08:35 Workshop Commences

  • What is EQ and Why Does It Matter?
  • What Is Emotional Intelligence?
  • Origins of the Concept

10:00-10:30 Mid-Morning Break

  • The Five Domains of EQ
  • The Ability-Based Model
  • Characteristics of Emotional Intelligence
  • How to Improve Your Emotional Intelligence
  • The importance increasing of High EQ in today’s workplace
  • Emotional Intelligence, Self-Awareness and Self-Management
  • EQ and the Characteristics of a High vs. Low EQ

12:30 - 13:30 Break

  • How to be intelligent with your emotions
  • Understanding and using the Johari Window for Increased EQ
  • Emotional Intelligence and Inter-Personal Relationships
  • Comparison of Sympathy with Empathy

16:00 Q & A Session & End of Day 1

Day 2

08:00-08:30 Online Registration & Log In

08:30 Recap of the previous day

  • Practical Empathetic Communication
  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People

10:00-10:30 Mid-Morning Break

  • Coping with Confrontation
  • The Seven Habits of Highly Effective People®
  • Emotionally Intelligent Communication Skills
  • What Is Communication
  • The Communication Process
  • Types of Communication
  • Non-Verbal Behaviors for Effective Communication

12:30 - 13:30 Lunch & Networking

  • Barriers to Communication
  • Active Listening
  • Feedback
  • Steps to Provide Feedback in Difficult Conversations including Role-Plays

16:00 Wrap & Certificate Hand-out & End of Workshop

Terms and Conditions: Please read carefully.

The following Ts & Cs apply:

  • All payments to be made directly to Servigraph 30 cc t/a BizStrat, Payment is required in full, 5 days from date of invoice.
  • No seats will be reserved, unless otherwise agreed to by Servigraph 30 cc t/a BizStrat.
  • Servigraph 30 cc t/a BizStrat reserves the right to change speakers, program content, date and venue, due to circumstances beyond the control of Servigraph 30 cc t/a BizStrat.
  • The signed registration form is a legally binding document.
  • The conference / workshop fee includes conference / workshop material, Lunches, and refreshments.
  • Servigraph 30 cc t/a BizStrat is not liable for travel and accommodation expenses unless otherwise stated in writing.

Cancellations

  • All cancellations will be subject to approval by Servigraph 30 cc t/a BizStrat management.
  • All cancellations made 14 working days prior to date of the mentioned event will be subject to a 50% cancellation fee.
  • Cancellations made within 7 days or less of date of the mentioned event, will be subject to a 100% cancellation fee.
  • There will be no refunds or credit vouchers unless agreed to by BizStrat Management in writing.

Substitutions

  • Delegates, or any substitutions, must notify Servigraph 30 cc t/a BizStrat in writing.
  • There is no charge for substitutions. Servigraph 30 cc t/a BizStrat will not be held liable for incorrect delegate details on certificates due to late substitutions being made on the day of the conference/ workshop.

Views expressed by speakers and facilitators are not necessarily those of Servigraph 30 cc t/a BizStrat.

Company Information

Delegate Information



Signature


Venue Attendance


Payment Information

  • Bank Transfer: Servigraph 30 cc t/a BizStrat.
  • Bank: First National Bank
  • Branch Name: Randburg Commercial Suite
  • Account No: 62322454422
  • Branch Code: 250655
  • Swift Code: FIRNZAJJ

Note: Credit card payments accepted. Contact our Offices for the Processing of Credit Cards.